Customer Charter
Our Customer Charter is our promise to you, as customers, setting out what you should expect from our products and services, and the way we deliver them to you across all your customer journeys.
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Our Customer Charter is our promise to you, as customers, setting out what you should expect from our products and services, and the way we deliver them to you across all your customer journeys.
Learn More
When you are exposed to the initial trigger that will help you uncover Celesta as a new fundamental need or a previously unknown solution.
When you research Celesta brand, product and services – and other options too – to understand the solution and the implications of action or inaction. When you evaluate the decision and create a decision framework.
When you complete the purchase with the best combination of function / price / risk to meet your needs.
When you begin to put the solution to use in your unique context. And when you keep using it over time.
We believe that modern B2B buyers are now demanding an entirely different kind of relationship with their solution providers and that they expect to be treated as partners, through experiences that are increasingly.
You should expect to have access to a much wider range of relevant information including pricing, business practices and policies, market feedback, sales channel / route choices, delivery options, and ongoing customer experience and results. You should expect us to lay out a clear path for you to quickly sign up for a hands-on trial or demo, get access to tips and tricks and relevant information, have a way to talk to a sales rep with a click of a button, and know what it’s going to cost if you’re interested in our solutions. Put simply, transparency is and will be key.
You should expect us to work with you on a set of shared goals throughout the entire customer lifecycle. You should expect us to learn from best practices in customer success management that compel us to express exactly what it is you are trying to achieve and build a roadmap to shared success.
You should expect every experience with us — all the content you access, all the conversations you have, and all the offers you receive — to feel like a natural and logical extension of your previous experiences.
As a modern B2B buyer, you should expect us to be present and proactive at every moment of your journeys, in all of your preferred channels and touchpoints.
The Celesta experience
Provide you with more visibility and easier access to relevant information. Be transparent & engender trust.
Work with you on a shared set of goals throughout the pre- and post-sale experience.
Know who you are and what you want in every experience you have with us.
Be present and proactive at every moment of your journey, in all your preferred channels, and at your touchpoints.